Learning Outcomes

The Sales Process - Part 1

The Sales Process - Part 2

Lesson Summary

Practice German Vocabulary - The Sales Process - Part 1 & 2

In this module you will be introduced to elementary steps of the sales process using the German language. Useful language examples and concepts are explored, touching areas such as sales strategy and the interest a seller has in knowing what a customer may like or not. Go get ready to explore German language at work!

Ordering Online - Part 1

Ordering Online - Part 2

Practice German Vocabulary - Ordering Online 1 & 2

This module presents and discusses steps involved in placing an order online. You will explore and practice phrases and vocabulary used in common online ordering situations. Find out and describe in German what happens when an order is placed, cancelled or gets lost. Two videos will present essential sentences and help you memorise those. You will also find an exercise to be completed after. Go get ready to brush up your German for work!

All About the Product

Practice German Vocabulary - All About the Product

You will be introduced to the product description page and learn about product availability and specifications in the German language. What makes a product a product and what product groups are there? Explore the steps involved when contacting a customer service advisor. The video will present essential sentences and help you to memorise those. Let’s continue learning German for work purposes with Julia on Alison.com!

All About Delivery - Part 1

All About Delivery - Part 2

Practice German Vocabulary - All About Delivery 1 & 2

Explore delivery options and delivery setups in German language. Learn about issues that can occur with the delivery and how they are solved. Continue to expand your vocabulary knowledge and use of German language in sales situations. Two videos will present essential sentences and will help you to memorise those. You will also find an exercise to be completed after.

Course assessment

Learn how to provide customer service and sales assistance in German in this free online language course.

German for Customer Service and Sales Positions

This free online course teaches you how to use German in the context of customer service and sales. We focus on vocabulary for use in real-life customer interactions to provide ecommerce customer service. By following the video lessons, you will master everything to do with sales in the German language - from product descriptions and online orders to customer delivery and the returns process.

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