Learning Outcomes

Introduction to the Reception Role

Understanding the Reception Workstation

Receptionist Administrative Tasks

Safety and Security Protocols

Lesson Summary

In this module, you will learn some invaluable front office skills such as the historical evolution and cultural significance of the reception role, essential reception skills, the reception workstation, duties such as handling phone calls and messages, scheduling and managing appointments, and security protocols.

Professional Receptionist Essentials - Course Assessment

Learn the skills required to successfully run and manage a receptionist workstation with this free online course.

Professional Receptionist Essentials

The front office, also known as a receptionist workstation plays a huge role in portraying an organization’s reputation. Courtesy and good customer service should start here! This course provides a clear understanding of the receptionist’s workstation. It also explores how to carry out some invaluable range of duties including handling phone calls and messages, document management, and safety and security protocols that enhance guest experience.

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