Learning Outcomes

Introduction to Telesales

Prospecting and Lead Generation

Sales Techniques and Strategies

Call Preparation

Call Response

Staging the Call

Dealing with Difficult Situations

Closing the Call

Telephone Ettiquete

Sales Metrics and Performance Management

Lesson Summary

This module provides an in-depth understanding of the responsibilities and functions of a telesales executive. We explain the crucial aspects of prospecting and lead generation, providing the essential skills and strategies to excel in this role. We then discuss the wide range of skills and techniques required for effective telephone etiquette.

Course assessment

This free online telesales course provides the communication and marketing skills used to sell products over the phone.

The Basics of Telesales

This sales training course covers the technical aspects of telesales, product understanding and sales strategies. We provide effective communication skills and explain how to identify the ideal customers and generate high-quality leads for your product or service. We then discuss how to prepare the necessary materials and conduct sales calls in a polite and professional manner. We also use examples to show you how to handle difficult situations.

Udacity’s 2021: Year in Review

Udemy Appoints McKinsey Veteran as CEO Amid Growth Challenges

6 Best Site Reliability Engineering Courses to Take in 2025

6 Best Free OCaml Courses for 2025

Exploring edX’s “Final” Tax Returns: Revenue Surges, Losses Mount, and Contributions Decline

Best CSS Layout Courses for 2025

262K Courses, 833M Enrollments: Breaking Down Udemy’s Massive Catalog

New CEO, New Structure: Greg Hart Reshapes Coursera’s Reporting

2000+ Free Developer and IT Certifications

CreativeLive is Live Again: CourseHorse Acquires Platform 15 Days Before Shutdown

7 Best Reverse Engineering Courses for 2025

10 Best Free Rust Courses for 2025: Write Memory-Safe Code

freeCodeCamp’s Responsive Web Design (Free) Certification Is Out of Beta

[2025] 2000+ Free SWAYAM + NPTEL Courses

Duolingo’s Reddit Community Revolts: ‘No Más’ to Unpaid Support

12 Best Data Analysis Courses for 2025: From Data to Insights