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Essentials of IT Service Management and Infrastructure Library Level 4

1.5-3hrs

Intermediate Level

IT Level 4 is the latest addition to the Information Technology Infrastructure Library family. As a flexible IT service management (ITSM) framework, IT Level 4 can be tailored to an organisation's specific needs and circumstances by providing a common language and best practices for IT service management. This course lays out the fundamentals of this ITSM framework and explains how to apply for official certification to reap its many benefits.

Essentials of IT Service Management and Infrastructure Library Level 4

Learn how to use the Information Technology Infrastructure Library Version 4 framework in this free online IT course.

Course description

Course module

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Module 1

5 Lessons

The Basics of the Information Technology Infrastructure Library Framework

This module introduces the foundations of the IT Infrastructure framework. It briefly covers the historical aspects of IT and its relation with Axelos. In addition, it will also discuss service management, its stakeholders, and crucial elements, such as warrant, utility, and service relationships. Last, we will view the four dimensions of IT.

1.Learning Outcomes

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2.Understanding the IT Infrastructure Library Framework

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3.Service Management in IT Infrastructure Library Version 4

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4.Four Dimensions of the IT Infrastructure Framework

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5.Lesson Summary

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Module 2

5 Lessons

IT Infrastructure SVS, SVC, and Certification

Module 3

1 Lessons

Course assessment

Comments5 Comments

Antonio C. A.Augugust 25, 2025

Good start for ITIL

Nana P.July 26, 2025

After 2 months of intensive reading - juggling this course online, working and balancing time for family, I can only say Alison has helped me alot and am proud to get this ITIL certificate adding weight to my qualifications. I personally commend Alison.