Topic A: Identify Information Security Concepts

Topic A - Demo 1 - Identifying Information Security Basics

Topic B: Identify Basic Security Controls

Topic B - Demo 1 - Identifying Basic Security Controls

Topic C: Identify Basic Authentication and Authorization Concepts

Topic C - Demo 1 - Identifying Basic Authentication and Authorization Concepts

Topic D: Identify Basic Cryptography Concepts

Topic D - Demo 1 - Identifying Basic Cryptography Concepts

Review Quiz

In this module, you will learn to identify information security concepts, basic security controls, basic authentication and authorization, as well as basic cryptography concepts.

Topic A: Analyze Organizational Risk

Topic A - Demo 1 - Analyzing Risks to the Organization

Topic B: Analyze the Business Impact of Risk

Topic B - Demo 1 - Performing a Business Impact Analysis

In this module, you will learn about analyzing the organizational and business impact of risks. The process of identifying risks, analyzing them, developing a response strategy for them, and mitigating their future impact is all part of being a security professional.

Topic A: Identify Types of Attackers

Topic A - Demo 1 - Identifying Types of Attackers

Topic B: Identify Social Engineering Attacks

Topic B - Demo 1 - Identifying Social Engineering Attacks

Topic C: Identify Malware

Topic C - Demo 1 - Identifying Types of Malware

Topic D: Identify Software-Based Threats

Topic D - Demo 1 - Identifying Password Attacks

Topic E: Identify Network-Based Threats

Topic E - Demo 1 - Identifying Threats to DNS

Topic E - Demo 2 - Identifying Port Scanning Threats

Topic F: Identify Wireless Threats

Topic F - Demo 1 - Identifying Wireless Threats

Topic G: Identify Physical Threats

Topic G - Demo 1 - Identifying Physical Threats

In this module, you will learn to identify types of attackers, social engineering attacks, malware, software-based threats, network-based threats, wireless threats, as well as physical threats. This module also contains demos for these topics.

Topic A: Identify Vulnerabilities

Topic A - Demo 1 - Identifying Vulnerabilities

Topic B: Assess Vulnerabilities

Topic B - Demo 1 - Capturing Network Data with Wireshark

Topic B - Demo 2 - Scanning for General Vulnerabilities

Topic C: Implement Penetration Testing

Topic C - Demo 1 - Implementing Penetration Testing

In this module, you will learn about identifying and assessing vulnerabilities, and implementing penetration testing. This module covers software vulnerabilities such as zero-day, improper input handling, improper error handling, resource exhaustion, race condition and memory vulnerabilities.

Topic A: Implement Host Security

Topic A - Demo 1 - Implementing Auditing

Topic A - Demo 2 - Hardening a Server

Topic B: Implement Cloud and Virtualization Security

Topic B - Demo 1 - Securing Virtual Machine Networking

Topic C: Implement Mobile Device Security

Topic C - Demo 1 - Implementing Mobile Device Security

Topic D: Incorporate Security in the Software Development Lifecycle

Topic D - Demo 1 - Performing Static Code Analysis

In this module, you will learn about implementing host, cloud and virtualization and mobile device securities, and incorporating everything in the software development lifecycle.

Topic A: Configure Network Security Technologies

Topic A - Demo 1 - Configuring a Network IDS

Topic B: Secure Network Design Elements

Topic B - Demo 1 - Securing Network Design Elements

Topic C: Implement Secure Networking Protocols and Services

Topic C - Demo 1 - Installing an Internet Information Services Web Server

Topic C - Demo 2 - Securing Network Traffic Using IPSec

Topic D: Secure Wireless Traffic

Topic D - Demo 1 - Securing Wireless Traffic

In this module students will learn about configuring network security technologies, secure network design elements, implementing secure networking protocols and services, and securing wireless traffic.

Topic A: Implement Identity and Access Management

Topic A - Demo 1 - Implementing DAC for a File Share

Topic B: Configure Directory Services

Topic B - Demo 1 - Backing Up Active Directory

Topic C: Configure Access Services

Topic C - Demo 1 - Configuring a Remote Access Server

Topic C - Demo 2 - Setting Up Remote Access Authentication

Topic D: Manage Accounts

Topic D - Demo 1 - Managing Accounts

In this module you will learn about implementing identity and access management, configuring directory and access services, and managing accounts. Identity and access management is a security process that provides identity, authentication and authorization mechanisms.

Topic A: Identify Advanced Cryptography Concepts

Topic A - Demo 1 - Identifying Advanced Cryptographic Concepts

Topic B: Select Cryptographic Algorithms

Topic B - Demo 1 - Selecting Cryptographic Algorithms

Topic C: Configure a Public Key Infrastructure

Topic C - Demo 1 - Installing a CA

Topic C - Demo 2 - Securing a Windows Server 2016 CA

Topic D: Enroll Certificates

Topic D - Demo 1 - Enrolling Certificates

Topic D - Demo 2 - Securing Network Traffic with Certificates

Topic E: Back Up and Restore Certificates and Private Keys

Topic E - Demo 1 - Backing Up a Certificate and Private Key

Topic E - Demo 2 - Restoring a Certificate and Private Key

Topic F: Revoke Certificates

Topic F - Demo 1 - Revoking Certificates

In this module, you will learn to identify advanced cryptography concepts, select cryptographic algorithms, configure a public key infrastructure, enrol certificates, back up and restore certificates and private keys, and revoke certificates. This module covers cryptography elements such as confusion, diffusion, collision, obfuscation, PRNG, and PFS.

Topic A: Evaluate Security Frameworks and Guidelines

Topic A - Demo 1 - Evaluating Security Frameworks and Guidelines

Topic B: Incorporate Documentation in Operational Security

Topic B - Demo 1 - Incorporating Documentation in Operational Security

Topic C: Implement Security Strategies

Topic C - Demo 1 - Implementing Virtual Machine Snapshots

Topic D: Manage Data Security Processes

Topic D - Demo 1 - Destroying Data Securely

Topic D - Demo 2 - Encrypting a Storage Device

Topic E: Implement Physical Controls

Topic E - Demo 1 - Implementing Physical Controls

In this module you will learn to evaluate security frameworks and guidelines, incorporate documentation in operational security, manage data security processes, and implement physical controls. Security frameworks define how to categorize and identify elements of security operations, focus tasks at a high level, and helps avoid building security in a vacuum or without considering important concepts.

Topic A: Troubleshoot Common Security Issues

Topic A - Demo 1 - Identifying Event Log Anomalies

Topic B: Respond to Security Incidents

Topic B - Demo 1 - Responding to a Security Incident

Topic C: Investigate Security Incidents

Topic C - Demo 1 - Implementing Forensic Procedures

In this module, you will learn to troubleshoot common security issues, respond to security incidents, and investigate security incidents. Students will learn about authentication and permissions issues, and access violations.

Topic A: Select Business Continuity and Disaster Recovery Processes

Topic A - Demo 1 - Selecting Business Continuity and Disaster Recovery Process

Topic B: Develop a Business Continuity Plan

Topic B - Demo 1 - Developing a BCP

In this module, students will learn to select a business continuity and disaster recovery process and develop a business continuity plan. Business continuity is a collection of processes enabling an organization to maintain normal business operations after an adverse event and is a key aspect of a security specialist's skillset.

CompTIA Security+ (Exam SYO-501) - Assessment

Learn about identifying security fundamentals and threats with this free online course.

CompTIA Security+ (Exam SYO-501)

This free online CompTIA Security+ course focuses on Exam SYO-501. It will give you a better understanding on how to identify security fundamentals and threats, analyze risk, and conduct security assessments. You will study how to implement a network, host, and software security as well as learn to manage identity and access, implement cryptography and operational security, address security issues, and ensure business continuity.

This course, CompTIA Security+ (Exam SYO-501), will provide you with an understanding of identifying security fundamentals. You will learn about basic security controls, identifying basic authentication, authorization concepts, and basic cryptography concepts. You will be able to explain the process of analyzing risk. You will also learn about performing a business impact analysis.
This course then explains conducting security assessments, identifying vulnerabilities, assessing vulnerabilities, and implementing penetration testing. You will learn about implementing host and software security. You will also learn about implementing network security, configuring network security techniques, and secure network design elements.
This course then wraps up discussing managing identity and access. You will learn to implement identity and access management, configure directory services, configure access services, and manage accounts. By taking this course you will learn to implement cryptography, identify advanced cryptography concepts, select cryptographic algorithms, configure a public key infrastructure, enroll certificates, back up and restore certificates and private keys, revoke certificates, troubleshoot common security issues, respond to security incidents, and implement forensic procedures. So why wait? Start learning the skills needed to become an expert in security and ensure business continuity today.

7 Best Kubernetes Courses for 2025

Udacity’s 2021: Year in Review

The Day MOOCs Truly Died: Coursera’s Preview Mode Kills Free Learning

Why Duolingo is Worth More Than Coursera and Udemy Combined

2025’s Online Education Shakeup Claims Another: Skillshare’s CEO Departs

CreativeLive is Live Again: CourseHorse Acquires Platform 15 Days Before Shutdown

Stanford Medicine Offers Courses with Free Certificate & CME Credit

The Business of Online Education: A Deep Dive Into Thinkific’s Financials

Coursera’s New Deal with Google Could Cost the Company Millions

Coursera’s 2025 Strategy: Focusing on Campus, Scaling Back Degrees

262K Courses, 833M Enrollments: Breaking Down Udemy’s Massive Catalog

Exploring edX’s “Final” Tax Returns: Revenue Surges, Losses Mount, and Contributions Decline

Coursera, Udemy, and the $10M+ Video Privacy Battle: Class Action Update

11 Best ChatGPT & Prompt Engineering Courses for 2025

White-Labeling in Online Education: Whose Credential Is It Anyway?

15 Best Lisp Courses for 2025

Learning Outcomes

ITIL 4: Overview, Evolution, and Impact on Service Management

Core Elements of the ITIL 4 Framework

ITIL 4 Concepts and Service Relationships

ITIL 4 Certification Pathways

Lesson Summary

Continual Improvement and Governance Practices

Supplier Practices

IT Asset and Event Management

Change and Configuration Practices

Incident Handling and Operational Support

User-Facing Practices and Certification Overview

Purposes of the ITIL 4 Service Value Chain Activities

The Design, Build, Deliver & Support Activities

Integrating ITIL 4 with Modern Methodologies

Service Measurement and Optimisation

Improvement and Change Practices

Operational Support Practices

User-Facing and Performance Practices

Foundations of ITIL 4 for Service Management - Assessment

Enhance service delivery, boost career opportunities and improve organisational efficiency with this free online course.

Foundations of ITIL 4 for Service Management

Want to lead in IT service delivery and innovation? This course empowers you to master ITIL 4’s core concepts, practical frameworks, and modern integrations. It’s your gateway to streamlined operations and strategic value. This course was reviewed and approved byqualified subject matter expert Asim Suleman, an information security & compliance specialist. Start your journey toward globally recognised ITIL 4 certification today.

Topic A

Topic A - Demo 1 - Preventive Maintenance Hardware

In this module, Preventive Maintenance, students will learn about preventative maintenance. This module will teach students about what preventive maintenance does, how it saves time and money, how it can prevent data loss, and how it improves performance. Students will also learn about preventive tasks such as updating virus and malware detectors, backing up data, defragmenting drives, and more.

Topic A - Demo 1 - Troubleshooting Procedures - Part 1

Topic A - Demo 2 - Troubleshooting Procedures - Part 2

Topic A - Demo 3 - Troubleshooting Procedures - Part 3

Topic A - Demo 4 - Troubleshooting Procedures - Part 4

Topic A - Demo 5 - Troubleshooting Procedures - Part 5

In this module, Troubleshooting Procedures, students will learn about troubleshooting procedures. This module will guide students through the procedures for troubleshooting technical issues, starting with the tools required. Students will learn not only about the hardware tools required for troubleshooting computer hardware, but also the software tools as well, such as boot disks and system rescue.

Topic A - Demo 1 - Windows 10

Topic B

Topic B - Demo 1 - Control Panel

Topic C

Topic C - Demo 1 - Remote Assistance

Topic D

Topic D - Demo 1 - Operating Systems Command Prompt

Topic D - Demo 2 - Operating Systems Administrative Tools

Topic D - Demo 3 - Operating Systems Migration

Topic D - Demo 4 - Operating Systems Configurations

In this module, Operating Systems, students will learn about operating systems. Students will learn about the functions of an operating system, such as managing hardware, resources, data, and making user interaction easy through the use of a graphical user interface (GUI). This module will also cover the big three operating systems: Windows, Linux, and Mac.

Topic A - Demo 1 - Managing Files

In this module, Managing Files, students will learn about managing files. Students will learn about files and directories, naming conventions, and the File Allocation Table (FAT). This module will also cover common executable file extensions, such as batch files, command files, and power shell scripts as well as what they're used for.

Topic A - Demo 1 - Applications Utility

Topic A - Demo 2 - Troubleshooting Utility

Topic A - Demo 3 - Optimization - Part 1

Topic A - Demo 4 - Optimization - Part 2

Topic A - Demo 5 - Optimization - Part 3

Topic A - Demo 6 - Optimization - Part 4

Topic A - Demo 7 - Optimization - Part 5

Topic A - Demo 8 - Optimization - Part 6

In this module, Applications Utility, Troubleshooting, and Optimization, students will learn about applications utility, troubleshooting, and optimization. IT professionals frequently upgrade and remove applications from computers. New installs are frequently acquired through disc or internet download. This module will teach students about the common processes for download and removing software.

Topic A - Demo 1 - Configuring Drivers

In this module, Configuring Device Drivers, students will learn about configuring device drivers. Students will learn about configuring device drivers, changing device settings, updating drivers, removing device drivers, plug-and-play devices, and device failure. This module will also discuss what to do in the event of device failure and how to use system restore points.

Topic A - Demo 1 - Networking and Wireless Connections - Part 1

Topic A - Demo 2 - Networking and Wireless Connections - Part 2

Topic A - Demo 3 - Networking and Wireless Connections - Part 3

Topic A - Demo 4 - Networking and Wireless Connections - Part 4

Topic A - Demo 5 - Networking and Wireless Connections - Part 5

In this module, Networking and Wireless Connections, students will learn about networking and wireless connections. Students will learn about peer-to-peer networks, server networks, the common functionality of server networks, and the three types of network topology: Bus, Star, and Ring networks. This module will also cover networking devices including network interface cards, repeaters, bridges, routers, gateways, hubs, and switches.

Topic A - Demo 1 - Recovering Systems - Part 1

Topic A - Demo 2 - Recovering Systems - Part 2

In this module, Recovering Systems, and Disaster Recovery, students will learn about recovering systems and disaster recovery. This module will discuss the process for disaster recovery, expecting things to go wrong, and using boot logs to troubleshoot problems. Students will learn the process for booting a system into safe mode, emergency repair, factory repair partitions, startup repair, and system image recovery.

Topic A - Demo 1 - Cloud Storage - Part 1

Topic A - Demo 2 - Cloud Storage - Part 2

Topic A - Demo 3 - Cloud Storage - Part 3

In this module, Cloud Computing, students will learn about cloud computing. Cloud computing uses a network or internet connection and manipulates, collates, configures, and accesses applications online while providing support infrastructure, applications, and data storage. This module will also discuss the benefits and risks to cloud computing as well as cloud characteristics.

Topic A - Demo 1 - Security Fundamentals - Part 1

Topic A - Demo 2 - Security Fundamentals - Part 2

In this module, Security Fundamentals, students will learn about security fundamentals. This module will cover security fundamentals such as business continuity, disaster recovery planning, application development security, access control, information security governance, risk management, operation security, physical security, and network security.

Learn the skills necessary to become a PC Service Specialist with this free online CompTIA A+ 1000 course.

CompTIA A+ 1000 - Part 2

This free online CompTIA A+ course will teach you about preventative maintenance. You will study the hardware tools required for troubleshooting computer hardware as well as the software tools such as boot disks and system rescue. You will study the functions of an operating system such as hardware management, resources, data, and making user interaction easy through the use of a graphical user interface (GUI), and so much more!