Learning Outcomes

E-Mail Communications

Fundamentals of Writing Effective E-Mails

Manage Your E-Mail

Writing Styles and Tones

Additional Tips for Writing an Effective E-Mail

Exercise Caution

Lesson Summary

This module will begin with the essentials of e-mail etiquette and qualities before covering the fundamentals of composing meaningful and effective e-mails. You will get tips on how to manage your e-mails or inbox, writing styles and tones. Finally, you will learn about developing an e-mail policy for your organisation.

Course assessment

Learn how to improve your business communication skills and master email etiquette with this free online course.

Writing Better E-Mails

Every form of communication is governed by a set of norms. Digital communication in the form of emails play a crucial role in professional communication and networking. This course teaches you email etiquette, the qualities of a good email and how to use its built-in features to make your messages clear. We improve your inbox management skills and explain how to employ the correct writing style. We also show you how to build an email policy.

Decorum and manners play a key role in the business world and help you to make a good impression. Effective use of email can make the difference between success and failure in professional environments. The content and tone of your emails can influence your relationships with clients and colleagues. This course begins by exploring the qualities of effective emails and the etiquette that defines them. We provide techniques and tips to help you compose concise and meaningful messages that also help you to sound polite, competent and professional.
The course then shows you how to create an effective e-mail signature to ensure that the recipients know enough about you as a professional. We then demonstrate the importance of accurate but catchy subject lines that are followed by crisp text messages. We emphasise the importance of writing styles and tone to give you the confidence to write better. We also provide valuable strategies you can use to handle email-related tasks such as managing an overflowing inbox.
Our final section outlines some additional tips to illustrate the dos and don’ts of creating a new electronic address, using ‘cc’ or ‘bcc’ and avoiding errors while sending an email. We explain the legal aspects of sending official emails and the importance of email privacy. We show you how to set up and enforce an email policy to ensure that your colleagues exercise caution and respect confidentiality in their messages. Most professionals rely on emails so the ability to craft effective messages and manage your inbox can offer a significant boost to your career. Sign up for this business communication training course to master email etiquette and add a useful skill to your professional portfolio.

10 Best Organic Chemistry Courses for 2025

2U Abandons Bootcamp Business, Announces More Layoffs

Coursera, Udemy, and the $10M+ Video Privacy Battle: Class Action Update

20 Most Cited Research Papers on MOOCs

2U/edX Implements Another Round of Layoffs Amid Ongoing Financial Struggles

Four Months After Unveiling Ambitious AI Roadmap, Udemy’s Co-founder CTO is Out

70+ FutureLearn Courses with Free Certificates

OpenAI Academy Review: A Close Look at ChatGPT 101 for Small Businesses

Scaler Academy’s Big Lie: How India’s EdTech Darling Inflated Revenue by 15x

Learn Something New: 100 Most Popular Courses For November

Coursera’s 2025 Strategy: Focusing on Campus, Scaling Back Degrees

2U Market Cap Falls Below edX Acquisition Price. Google to Blame?

New CEO, New Structure: Greg Hart Reshapes Coursera’s Reporting

7 Best Autodesk Maya Courses for 2025: Exploring 3D Animation

Stanford Medicine Offers Courses with Free Certificate & CME Credit

Duolingo’s Restaurant Side Business Tops $1.3M

Introduction to Manual Handling

Manual Handling Injuries and Prevention

Manual Handling Risk Assessments

Manual Handling Legislation

The Maximum Weight You Can Lift

Risk At Work

Good Handling Technique

In this module, we will be going through the tips, techniques, and risks associated with transporting material manually. A detailed guide on the risks associated with manual handling and how to prevent injuries shall be provided. The role of legislation and incorporating the proper technique while transporting heavy materials will also be examined.

Fundamentals of Manual Handling - Course assessment

Learn how to manage the risks associated with manual handling and lifting in this free online health and safety course.

Fundamentals of Manual Handling

This health and safety course examines the basic concepts associated with the lifting of heavy objects in the workplace and explains how to make manual handling as safe as possible. Poor lifting techniques lead to many injuries each year so we outline the rules, regulations and techniques that ensure that both employers and employees can safeguard themselves from harm. If your work involves manual handling, enrol now to learn how to manage risk.

Introduction to Security Management

Organisational Security Management

Security Risk Analysis and Risk Reduction

Physical and Information Security Protection

Business Resilience and Crisis Management

Cyber Security and Fraud Prevention

Security Investigations and Threat Awareness

Laws and Regulations

In this module we will learn the basic functions and role of safety management. We will explore the concepts of responsibility, authority, and accountability in safety management. We will then learn about some of the key functions that protect an organization from all types of risks, threats, and fraud.

This free online course teaches how security management works, what functions it has and what risks it poses.

Security Management

This course introduces us to the essential functions and role of safety management. We will examine the organisational structure of safety management and the organisational principles. We will then learn about crucial functions that protect an organisation from all types of risks, threats and fraud. Then, we will explore the importance of physical security and the role of information security protection in organisations.

Introduction to Crisis Management

Preparing for a Crises

Responding to and Recovering From Crises

In this module, you’ll be introduced to the concept of crisis, its various forms, and its impact on organisations. You’ll learn how to identify potential threats, develop contingency plans, and establish response teams. You’ll be guided through the key elements of crisis communication, including strategies for recovery and post-crisis evaluation.

Course Assessment - Introduction to Emergency Crisis Management

Learn how to prepare for emergencies and help communities respond to crises and disasters in this free online course.

Introduction to Emergency Crisis Management

Emergencies caused by various factors can happen unexpectedly. Such disasters disrupt existing systems, making it crucial to be prepared with a thought-out strategy to respond efficiently in crisis situations. This crisis and disaster management course provides such strategies and explains how to handle emergencies. We explore the stages of crisis management and show you how to plan for emergencies and communicate with stakeholders during crises.

Introduction to Food Allergies

Allergen Management in Food Preparation

Communicating Allergen Information

Developing Allergen Management Plans

In this module, you will learn what food allergies and food intolerances are. The lessons discuss how to identify food allergens and prevent cross-contact during food handling and storage. You will understand allergen labelling regulations, how to communicate allergen information, and first aid protocols in the case of allergic emergencies.

Course assessment - Food Allergen Awareness

Learn how to properly label ingredients to prevent allergic reactions in this free online allergen management course.

Food Allergen Awareness

Nearly 10% of the population is allergic to certain ingredients. This means that food manufacturers and services must lower the risk of allergic reactions by providing consumers with clear information and alternatives. This food safety course identifies common food allergens and explains how they affect the body. We go over the regulations governing ingredient labelling and show you how to implement allergen control to protect customers.

History of Food Safety Management Systems

Publication of ISO 22000:2018

Important Definitions in ISO 22000:2018

In this module you will be able to know about the history of Food Safety Management System including the ISO 22000 and the FSSC 22000. This module also covers the details about the publication of ISO 22000:2018 Standard. Explanation and activities on important terminologies and concepts (selected from ISO 22000:2018 standard) are also included in this module.

Leadership Role and Context of Organization

Risk Management and Support Provision

Operations Management

In this module you will learn the expectations of the standard regarding top management to exhibit a leadership role. This module will help you to familiarize yourself about the requirements of the standard to conduct analysis on context of organization and how a food organization can manage it. Also the module covers risk and support management functions. Lastly the module explains the main part of the standard which is on Operations of the Food Safety Management System.

Monitoring, Measurement, Analysis and Evaluation

Internal Audits and Management Reviews

Improvement

This module explains the Check part of the standard which is performance evaluation. This module enlightens performance evaluation at operational level which covers monitoring, measurement, analysis, and evaluation. Also this module describes Performance evaluation at management system level which covers internal Audits and management Reviews. Finally this module incorporates explanation on continual improvement.

ISO 22000:2018 - Elements of Food Safety Management System - End of Course assessment

Learn about how to manage Food Safety Management Systems with this free online ISO 22000:2018 course.

ISO 22000:2018 - Elements of Food Safety Management System (FSMS)

This free online ISO 22000:2018 course will teach you about the Elements of Food Safety Management System (FSMS). FSMS is a collaborative and systematic approach to effectively managing food safety risks. With this course, you will learn how this standard works and the potential benefits it can offer to food organizations. You will also study the requirements of the standard for conducting analysis and how a food organization can manage this.

Introduction to Facilities Management

Duties of a Facility Manager

In this module, you will learn about the various aspects of facilities management and will be apprised of all the necessary information a facilities manager should know to be able to carry out several duties successfully. Upon that, you will also learn about the legal considerations attached to various departments in a facility.

Facility Management - Maintenance and Repairs - Course Assessment

Explore facility management to ensure the efficiency of any organisation with this free online course.

Facility Management - Maintenance and Repairs

In this course, we will introduce you to the basic concepts of facilities management and the various roles of a facilities manager. You will learn about the ins and outs of the numerous duties of this profession like lease purchase, vendor management, health and safety, maintenance and repair. We will show you the importance of having a well-managed workplace and how it can affect employees' productivity and behaviour.

Introduction to Risk Assessment

The Three Processes of Risk Assessment

Identifying the Organizational Hazards

This module presents discussions on important aspects of organizational risk assessment and control in the workplace. Through this module, you will be able to define risk assessment and its importance. Moreover, you will also learn about the reasons for conducting this assessment along with its goals. Lastly, hazard identification is also given.

Risk Assessment & Control - Health & Safety - Course assessment

Learn how to conduct a risk assessment and hazard identification for your organization in this free online course.

Risk Assessment & Control - Health & Safety

This short course is designed to teach its enrollees the importance of conducting a risk assessment as part of organizational health and safety management. It discusses various aspects of risk assessment, such as its essential steps, the reasons for conducting a risk assessment and the goals. The course also contains sufficient learning material on hazard identification and the method of ranking these risks.