Learning Outcomes

Intrapersonal and Interpersonal Communication

Self-Concept and Dimensions of Self

Interpersonal Needs

Self-Disclosure  and Social Penetration Theory

Lesson Summary

In this module, you will learn about the Intrapersonal and interpersonal forms of communication. You will learn also about self-concept, self-dimension, self-disclosure, and the theory of social penetration.

Conversation as a Ritual

Employment Interviewing

Conflict Management Strategies

Evaluations and Criticism in the Workplace

In this module, you will learn about the rituals of conversation and the different stages therein You will learn about employment interviews, conflict management, and how to receive criticism effectively in the workplace.

Intrapersonal and Interpersonal Communication - Course Assessment

Learn how to effectively engage in business-related communication processes with this free online course.

In this free online course, you will learn about intrapersonal and interpersonal forms of communication. The course covers concepts such as self-disclosure, the social penetration theory, self-concept and the dimensions of self. You will also learn about the conversational process, employment interviews as well as how to manage conflicts in the workplace. Start today to discover how to correctly engage in effective communication in the workplace.

‘Intrapersonal and Interpersonal Communication’ is a course that will provide you with an understanding of effective communication in the workplace. The course begins with an introduction to the intrapersonal and interpersonal forms of communication, where it provides thorough descriptions of both forms of communication by highlighting scenarios where they apply in real life. You will learn about the uncertainty theory and its relevance in interpersonal communication. Afterward, you will learn about self-concept and the different dimensions of self as proposed by Luft and Ingram. Here, you will learn about the connecting elements involved in the self-definition process, like self-reflection, and how these connecting elements affect the overall communication process. You will learn about interpersonal needs as a component of human nature fulfilled by the process of communication. Abraham Maslow’s hierarchy of needs theory is employed using real-life workplace scenarios to illustrate the interpersonal needs of individuals. Like many other things, effective interpersonal communication is a process that is often achieved through persistent effort and time, and this process is supported by the theory of social penetration. You will learn about the social penetration theory and self-disclosure as part of this course. The course further delves into the rituals of conversation, where it places focus on the parts of a conversation. You will learn explicitly about the initiation, preview, talking point, feedback and closing stages of a conversation and the best practices for each. You will then learn about employment interviews where you will discover the best practices for handling the preparation, performance and post-performance phases of an employment interview, both as a potential employee and an employer. As professional communicators, we can acknowledge and anticipate that conflict will be present in every context or environment where communication occurs, and the workplace is no exception. In this course, you will learn about some of the principles in managing conflicts in the workplace. You will learn about specific approaches like avoidance, defensiveness, face-detracting, gunny sacking and others. Another area covered explicitly in this course is the concept of evaluation and criticism in the workplace. With this topic, you will learn about how to properly engage in communications that are aimed at evaluating or criticizing you in the workplace, both on a physical and psychological level.
Effective communication is undoubtedly an essential tool to human existence and co-existence. Human needs are, in one way or the other, attended to through the process of communication, and effective communication only means that these needs are effectively met. The workplace is one area where this effectiveness (or ineffectiveness) of communication proves hugely consequential, as it is one place where individuals with different value systems and self-concepts interface on a daily. Organizations must develop structures and an environment where effective communication thrives, and the same applies to the individual. Effective communication can improve how individuals handle disagreements and misunderstandings and consequently meet their human needs. This course will teach you how to examine your self-concept – how you communicate with yourself. You will also examine how you communicate with others – your interpersonal communication habits – and learn how those characteristics can be explained by the social penetration theory and predicted by rituals associated with human interaction and conversation. With a rich blend of additional course resources and engaging exercises, this course promises adequate learning on the topic of interpersonal and intrapersonal communication in the workplace. Be sure to enrol today to improve your communication skills in the workplace.

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Positive Parenting Skills and Techniques - Course Assessment

In this free online course, learn skills and approaches for ensuring positive parenting and build stronger family bonds.

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Introduction To Advanced Parenting Skills

Gain An Overview Of Parenting Skill and What Is Involved. Discover Some Of The Foundational Principles Of  Advanced Parenting Skills And How They Can Help You & Your Family.

Parenting Skills & Tools

Develop The Skills You Need To Be Great Parent & To Have A Great Relationship With Your Child. These Tools & Techniques Will Also Help You Deal With Many Common Parenting Challenges ... With MUCH Greater Skill & Success!

Still More Parenting Skills & Tools

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Advanced Parenting Skills - Course assessment

Discover effective parenting skills and techniques with this free online advanced parenting course.

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Dangers of Car-Collision & Overspeeding

Emergencies Due to Mechanical Breakdown

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Defensive Driving - Essential Principles & Practices - Assessment

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First Aid and Nutrition for Animals

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Introduction to Animal Care and Welfare - Course Assessment

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Sources and Causes of Anger Part 2

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Substance Abuse and Anger

Substance Abuse and Mental Health

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Anger Management and Conflict Resolution Assessment

Learn the various strategies used in anger management and conflict resolution in this free online course.

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