Learning Outcomes

What is Facilities Management All About?

The Origin and Growth of Facilities Management

Why is FM More Important Than Ever?

The Main Functions of Facilities Management

Lesson Summary

Facilities management is gaining worldwide recognition as a vital discipline that can support an organisation’s needs and core functions. In this module, you will learn about the origin of FM and understand its scope and importance. You will also explore hard and soft FM services.

Understanding Australian Building Codes and Standards

Government-Prescribed Environmental and Workplace Practices

Unveiling Industry Best Practices and Standards

Core Career Competencies and Successful Career Paths

Prioritising employee health and safety, green practices, and energy efficiency measures make it very important that facilities management strictly comply with prescribed rules and regulations. This module will inform you of relevant laws and industry best standards in Australia.

Effective Operations

Effective Maintenance

Optimising Maintenance Processes

In-House vs Outsourcing FM, Vendor Management

Sustainable Procurement

This module seeks to equip FM professionals with the knowledge and skills to effectively manage operations and maintenance to ensure the physical infrastructure remains in optimal condition. It will also help you develop a proactive and collaborative approach to outsourcing, and engage and manage external service providers.

Occupational Health and Amenities

Mental Health

Dangerous Goods and Hazardous Materials

Regulations and Compliance Obligations

Workplace Safety

Occupational health and safety management is a vital aspect of FM in Australia that ensures the well-being of occupants, employees, contractors, and visitors through compliance with relevant regulations. This module explains how coordinating and maintaining physical assets, infrastructure, and services leads to health and safety management in FM.

Mastering the Art of Connection

Strategies for Effective Communication With Diverse Audiences

Internal Communication - Pivotal Features and Strategies

External Communication Mechanisms

Effective Communication to Address Concerns and Assure Satisfaction

Effective FM communication in Australia embraces internal and external communication with stakeholders. This module explains how strong internal and external communication facilitates collaboration, problem-solving, compliance, and positive relationships, contributing to the success and sustainability of FM operations across Australia.

Diploma in Mastering Facilities Management in Australia - First Course Assessment

This assessment enables you to review your learning to determine your knowledge and understanding of the following modules: Facilities Management: An Overview; Regulations, Core Competencies, Emerging Trends; Operations, Maintenance, and Outsourcing; Occupational Health and Safety Management; Communication Techniques for the Workplace.

Green Building Practices in FM

Energy-Efficiency Initiatives, Retrofits, and Management

Water Conservation Principles and Initiatives

Waste Management

Environmental Sustainability Practices and Certifications

Environmental sustainability is a critical component of Australian FM. This module will help you learn about the various factors that contribute to environmental sustainability while ensuring the efficient and responsible operation of your facility.

Forewarned is Forearmed

Your Role During an Emergency

Key Elements of Effective Emergency Plans

Ensuring Business Continuity in the Face of Disruptions

Comply, Document, and Review

Behind every smoothly running office is an FM team orchestrating a symphony of preparedness and continuity. This module will help you understand your pivotal role in ensuring day-to-day operations can withstand disruptions. Your proactive involvement is essential in coordinating logistics and devising recovery strategies in partial loss scenarios.

Essential Services

Coordination of Office Moves and Relocation

Effective Collaboration and Supervision

People Management and Employee Well-Being

Diversity, Equity, and Inclusion (DEI)

Workplace services and people management are integral to Australian FM, offering tailored solutions to optimise functionality and impact. This module teaches you best practices for developing and supporting business management systems or providing integrated FM solutions that connect people, assets, data, and budgets.

Financial Management in FM

Financial Reporting

The Role of Technology in Modern FM

Objectives, Targets, and Performance Indicators

Smart financial management ensures optimal use of resources, while technology integration enhances productivity and competitiveness. Documentation guarantees transparency and compliance. This module will show you how this dynamic trio can form the backbone of your facility’s success, driving strategic decision-making and operational excellence.

Why Include Case Studies

Facilitating Modern Building Management

Transforming Workplace Wellness

Case studies play a crucial role in illustrating the strategic importance of key concepts in any field, and FM is no exception to the rule. This module will attempt to showcase how good FM practices, including customer satisfaction and creating a productive environment, are critical to organisational success.

Second Course Assessment

This assessment enables you to review your learning to determine your knowledge and understanding of the following modules: Environmental Sustainability, Workplace Services and People Management, Financial Management and Technology Integration, and Case Studies.

Diploma in Mastering Facilities Management in Australia - Course Assessment

This free online course covers the tools and services enabling streamlined, sustainable buildings and infrastructure.

Diploma in Mastering Facilities Management in Australia

Individuals who contribute to an organisation’s profits have a better chance of employment and promotion. Do you wish to get a clear insight into superior facilities management, leading to a forty-five per cent reduction in project costs and forty-one per cent lower absenteeism? This free course explores influential contributions to workplace experience, with particular reference to the Australian Facilities Management (FM) landscape.

The course will cover the definition, components, importance, responsibilities, skills, and types of facility management. You will also learn about in-house facility management (FM) vs outsourcing, different types of contractors, and managing contractors and service agreements effectively. Since people do their best in environments that make them feel safe, welcome, and competent, you will learn to practice superior FM by comprehensively understanding its human resource and communication aspects.
Occupational health and safety are integral to the workplace. This course will teach you how to deal with potential emergencies and disasters of the physical and digital kind. In addition to understanding how to manage life cycle maintenance programs and sustainable facilities, you will get a keen insight into stakeholder relationships, the challenges and opportunities in FM, and future trends.
This free course lets you apply FM concepts and principles to your work or personal environment. You can apply for a position in an FM team or become a specialist contractor or sub-contractor. Your workplace may be in Australia: an office space, an industrial location, or an apartment building. It could just as quickly be anywhere in the world. The growing demand for skilled Facilities Managers and the job satisfaction you will experience are just two reasons to enrol in this free online course from Alison today.

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Introduction to the Catering Industry

Food safety in the Catering Industry

FATTOM and the 4C’s in Catering

Terms and Definitions

This module introduces the learner to the catering industry, its significance and its different types; along with the importance of food safety to this industry. The key factors and practices that affect the safety of foods prepared and handled during catering are also discussed.

What is HACCP?

HACCP Prerequisite Programs (Part 1)

HACCP Prerequisite Programs (Part 2)

HACCP Prerequisite Programs (Part 3)

HACCP Prerequisite Programs (Part 4)

In this module, you will be introduced to the HACCP food safety system, its history and benefits. Learners will learn about the prerequisite programs that have to be implemented before the application of HACCP such as establishment and facilities requirements, personal hygiene, cleaning , and the control of food preparation operations.

Step 1: Assemble the HACCP Team

Steps 2 & 3: The Product Description and It's intended Use

Steps 4 & 5: The Flow Diagram and On-Site Confirmation

In this module, learners will be introduced to the five preliminary steps that are the foundation of HACCP implementation. Learners will also gain knowledge on how to form the HACCP team, describe products and their intended use, and how to construct a flow diagram and perform an on-site conformation.

The Seven Principles of HACCP (Part 1)

The Seven Principles of HACCP (Part 2)

The Seven Principles of HACCP (Part 3)

This module provides the learner with extensive details about the seven principles of HACCP that have to be applied, along with practical activities on how to implement these principles in the catering industry and how to establish a HACCP worksheet.

HACCP Food Safety System for Restaurants and Other Catering Services - Assessment

In this free online course, learn how to implement the HACCP Food Safety System in your catering establishment.

HACCP Food Safety System for Restaurants and Other Catering Services

This free online course on ‘HACCP Food Safety System for Restaurants and other Catering Services’ will teach you a step-by-step approach to implementing the HACCP system, its preliminary steps and principles in your catering business of any size. You will learn how to establish this system along with its procedures and documents to ensure the safety of food items and dishes being prepared and served in your catering establishment.

Introduction to ISO 45001:2018 OH&SMS

Publication of ISO 45001:2018

Important Terminology in ISO 45001:2018

Learn more about the ISO 45001:2018 OH&SMS standard, its publication, and important terminology used in ISO 45001:2018.

Leadership and Organizational Context

Managing Risk: Opportunities and Support Functions

Operational Controls and Emergency Responses

Learn more about leadership and organizational context related to ISO 45001:2018; how to manage risk, its opportunities and support functions; and effective operational controls and emergency responses.

Monitoring, Measurement and Analysis

Internal Audits and Management Reviews

Continuous Improvement

Learn more about monitoring, measurement and analysis related to ISO 45001:2018;  as well as how to carry out successful internal audits and management reviews; and implement Continuous Improvement.

ISO 45001:2018 Course Assessment

Start this free online course about ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems.

ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems

This free online ISO 45001 course will familiarise you with the Principles of Occupational Health and Safety prescribed by the International Organisation for Standardisation (ISO). New standard ISO 45001 was published in March of 2018, this course will teach you why the ISO has chosen to develop the standard, how the standard works, the potential benefits the standard can deliver to businesses, about the PDCA approach, and more.

History of ISO 9001 Revisions

Process Approach And PDCA Cycle

Context Of Organization And Risk Based Thinking

Reading ISO 9001:2015 is often difficult to understand without having the basic knowledge of concepts discussed in the standard. Some of the basic concepts are Process Approach, PDCA Cycle and Risk based thinking. This module helps you to grasp those concepts which act as a foundation for Quality Management System.

Clauses on Planning of the Quality Management System

Clauses on the Operation of the Quality Management System

Clauses on the Check & Act of the Quality Management System

This module explains the existing auditable clauses of the standard along with all their requirements and guidelines. The clauses are explained in simple terms and with simple meaningful sentences. Auditable clauses are from Clause 4 to Clause 10, and it includes Context of Organization, Leadership, Planning, Support, Operation, Evaluation and Improvement.

Organization Knowledge

Internal Auditing

Management Review

Quality Management System is based on some essential elements. Some of these elements were present in ISO 9001:2008, but ISO 9001:2015 has added one more essential element (management of organizational knowledge), while the other two elements (internal audits and management reviews) are already part of the previous version. However, there are some changes in the latest version to these two elements as well.

ISO 9001:2015 - Quality Management System (QMS) - Course Assessment

In this free online ISO 9001 course learn how ISO 9001:2015 offers a framework for organizations to maintain QMS.

ISO 9001:2015 - Quality Management System (QMS)

This free online Quality Management Systems(QMS) course shows organizations how to maintain QMS according to the ISO 9001 standard. The standard was revised in September 2015 to incorporate some vital changes. This course explains all the clauses and changes to the standard and outlines the basic concepts of the standard to new learners. By taking this course, you will gain expertise, which will make you a valuable asset to companies worldwide.

Introduction to HIPAA

HIPAA Security Rules

Penalties for Non-Compliance

This module on Fundamentals of HIPAA provides comprehensive training on the Health Insurance Portability and Accountability Act of 1996. Participants will learn about HIPAA's Privacy and Security Rules, including key safeguards to protect patient information and ensure compliance. It also offers practical guidance on preventing data breaches.

Fundamentals of HIPAA Law and Its Privacy Rules - Course Assessment

Harness the significance of modern healthcare administrators and privacy officers with this free online course.

Fundamentals of HIPAA Law and Its Privacy Rules

Discover the essentials of HIPAA with our comprehensive free online course. This course will cover the fundamental principles of HIPAA, including patient privacy, security requirements, and compliance strategies, which are perfect for healthcare admins. Gain critical knowledge by enrolling today and empower yourself with the expertise to navigate the complex landscape of HIPAA regulations and ensure the organization adheres to legal standards.

Quality Management System of Medical Devices' Suppliers and Manufacturers

ISO 13485:2016 Important Terminologies

Publication of ISO 13485:2016 and Context of Publication

This module explains the existing relevant standards and regulation for medical devices' industry and enlightens the revision of ISO 13485. It also presents some important terminologies with related definitions as defined by ISO 13485; which are arranged in separate groups. It also covers the comparison of ISO 13485 to FDA 21 CFR Part 820. All mandatory documents required by different clauses of the ISO 13485:2016 standard are also enumerated in this module along with its given clause reference.

Quality Management System Requirements

Management Responsibility and Resource Management

Product Realization – Planning to Design and Development

Product Realization – Purchasing and Production

In this module you will learn the operations of the QMS for a medical devices company. It covers top management requirements and offers ideas to manage resource requirements in the organization. It enlightens the concept of medical devices' product realization. It covers all elements of product realization such as quality planning, customer related processes, design and development, purchasing and production etc.

Monitoring and Measurement

Control of Non-Conforming Product

Analysis and Improvement

In this module, Clause - 8 of the ISO 13485:2016 standard is taught. Clause - 8 specifies the general requirements, management of monitoring and measurement issues, nonconforming product management, data analysis etc. Within this clause - 8, Clause - 8.5 is on improvement which paves out ways for the organization to improve its system, products, and processes through the framework of corrective and preventive actions.

ISO 13485:2016 - Quality Management Systems for Medical Devices - Assessment

In this free online course learn about the requirements of Quality Management Systems for Medical Device organizations and its regulatory aspects.

ISO 13485:2016 - Quality Management Systems for Medical Devices

This free online ISO 13485 certification training course will teach you about quality management systems for medical devices. You will study the ISO 13485:2016 standard, learn how it was developed, and look into the practical steps to company certification on ISO 13485. You will cover the types of available personal certifications and look closely at standard terminologies related to stakeholders, product, QMS, Risk and Sterilization, and more!

Introduction to International Standards for Auditing

How to Conduct Auditing

Competence and Elements of ISO 9001:2015

In this module, you will be introduced to the roles, required skills and the qualification of the lead auditor with their importance in the different sectors. We cover the challenges and the principles of auditing before delving into managing an audit program and assessing the competence and evaluation of auditors.

ISO 19011 Lead Auditor - Course Assessment

Learn how to set up an effective organisational auditing management system in this free online quality assurance course.

ISO 19011 Lead Auditor

ISO 19011:2018 is an international standard that guides the establishment of auditing management systems for organisations. This course provides an in-depth understanding of the role of a lead auditor and explains how they implement auditing principles to create robust auditing systems. We show you how to manage an audit programme to ensure organisational compliance and boost efficiency by determining the competence and credibility of auditors.

Introduction to OSHA 10 Certificate Program

Workplace Safety and Employee Rights

OSHA Personal Protective Equipment (PPE)

Emergency Action Plan & Electrical Safety

The Fundamentals of the OSHA 10 module summarize OSHA's basic safety regulations, focusing on identifying and preventing workplace hazards. Participants will learn about OSHA's role, key safety standards, and the rights and responsibilities of employers and employees, equipping them to contribute to a safer work environment.

Fundamentals of OSHA 10 Program for Industries - Course Assessment

This free online course teaches you the basics of Workplace Safety and the OSHA for ensuring compliance.

Fundamentals of OSHA 10 Hours Program for Industries

The OSHA 10-Hour Program is a fundamental safety training course designed by the Occupational Safety and Health Administration (OSHA) to promote workplace safety and health. It is intended for entry-level workers in construction, general industry, and maritime sectors. The course covers essential topics such as hazard identification, prevention, and control, focusing on recognizing and mitigating common workplace hazards.