Topic A - Effective HR Administration - Overview

Effective Human Resource Administration Overview - Assessment

In this module, Effective Human Resource Administration Overview, students will be provided and introduction to Human Resources and be given an overview of the course. This basic overview will touch on The individual worker the group, the environment in which the work is performed and the leader responsible to ensure proper performance.

Topic A - Motivation - What is it?

Topic B - The Need Hierarchy

Topic C - The Two-Factor Theory

Topic D - The Practical Side of Rewards

Fundamentals of Motivation - Assessment

In this module, Fundamentals of Motivation, students will learn about motivation. The course will go over two-way communication. It will also teach Bob Nelson’s six dimensions to creating a motivating environment. Student's will also learn about The Need Hierarchy. The topic will also demonstration  the The Two-Factor Theory.

Topic A - Opinions Really Count

Topic B - The Individual

Topic C - Interpersonal Behaviour

Individual Behaviour - Assessment

In this module, Individual Behaviour, students will learn about the behaviour of individual employees in a company. This module will provide a break down into understanding the options, values, and goals of an individual employee to better understand them an work with them to achieve the greater goals of the company.

Topic A - Definition of a Group

Topic B - Stages of Group Development

Topic C - Intragroup Behaviour

Topic D - Intergroup Behaviour

Topic E - Team Building

Group Behaviour - Assessment

In this module, Group Behaviour, students will learn about understanding the behaviour of a group of employees and how to form effective and productive groups. The module begins with defining a group. Students will then learning about the stages of group development. It will then break down characteristics of groups, intragroup behavior, and intergroup behavior.

Topic A - Nature of Informal Organization

Topic B - Benefits of Informal Organization

Informal Organization - Assessment

In this module, Informal Organization, students will learn about the nature of informal organization. The module will touch on interpersonal relations. The module will also compare informal leadership vs formal leader. It will also compare organization goals vs. individual or group goals. Students will also learn about Yukika Awazu’s Five Roles Played by Members of the
Networks.

Topic A - The Evolution

Topic B - Workplace Violence

Topic C - Stressed Employees

Technology and People at Work - Assessment

In this module, Technology and People at Work, students will learn about the evolution of technology at work. The module will then touch on research and development. Students will also learn about postindustrial society and how it effects them in the modern workplace. It will also cover the important HR subject of workplace violence.

Topic A - Quality Challenges

Topic B - Management

Topic C - Participative Approaches

Productivity and Quality Improvement - Assessment

In this module, Productivity and Quality Improvement, students will learn about improving productivity and quality in the workplace. The module discusses quality challenges such as absenteeism or presenteeism. Students will learn about total quality management. They will also learn about participative approaches.

Topic A - Work in America

Topic B - Job Enrichment Principles

Topic C - Challenges in Job Design

Job Redesign and Job Enrichment - Assessment

In this module, Job Redesign and Job Enrichment, students will learn about nature of job redesign. Students will also be introduced to the motivating potential score. They will also learn job enrichment principles. The module will also go over some of the challenges in job design, such as, new workplace designs, and  use of telework.

Topic A - Nature of Leadership

Topic B - Common Behaviours

Topic C - Contingency Leadership

Topic D - The Next Decade

Topic E - Internal Leaders

Fundamentals of Leadership - Assessment

In this module, Fundamentals of Leadership, students will learn about the nature of leadership. The module will go over employee assumptions as it relates to leadership. Students will also learn about the different type of leadership behavior, including authoritarian, paternalistic, participative and laissez-faire.

Topic A - Employee Development

Topic B - Performance Appraisal

Topic C - Appraisal Problems

Developing, Appraising and Rewarding Employees - Assessment

In this module, Developing, Appraising and Rewarding Employees, students will learn about employee development. It will go over the process of employee development, from recruiting to screening and selecting, to orientation, training, and appraising. Students will also learn about the performance appraisal process.

Topic A - Technology's Impact

Topic B - The Process

Topic C - Effective Communications

Communicating for Effectiveness - Assessment

In this module, Communicating for Effectiveness, students will learn about effective workplace communication. The module will provide examples of technology’s impact on workplace communication, and the types of technology used. Students will also learn about the five elements of the communication process.

Topic A - Nature of Conflict

Topic B - Nature of Change

Topic C - Participation and Communication

Managing Conflict - Assessment

In this module, Managing Conflict, students will learn about the nature of conflict. Students will learn about types of conflict like institutionalized conflict and emergent conflict. The module also provides tools and tips for conflict management, such as general counseling, and reorientation. Students will also learn about dealing with employee drug abuse.

Topic A - Multinational Enterprise

Topic B - Integrating the Dimensions

Human Relations in Global Business - Assessment

In this module, Human Relations in Global Business, students will learn about Multinational Enterprise. The module will go into detail about International Culture and teach students about Geert Hofstede’s Four Cultural Dimensions. It will also cover the impact at work that culture has. The module will also touch on outsourcing.

Diploma in Effective Human Resource Administration - Assessment

Learn effective human resource administration skills, productivity, and quality improvement with this free online course

Diploma in Effective Human Resource Administration

This free online course Effective Human Resource Administration, teaches students human resources skills such as motivational and productivity skills. The course will also cover managing conflict and change. The course will also cover human relations in global business. It will discuss technology and people at work. So, why wait? Start this course today and learn about effective human resource administration.

This course, Effective Human Resource Administration, will provide you with a full understanding of the human resources skills that are used in human resources jobs across several industries. You will learn the fundamentals of motivation when working with overseeing, and helping employees. You will be able to explain both individual behavior and group behavior and use it to better understand the workforce. You will also learn about technology and people at work.
This course then explains methods for productivity and quality improvement in a business. You will learn about job redesign and job enrichment for adaptability in an every changing marketplace. You will also learn about the fundamentals of leadership.The course covers developing, appraising, and rewarding employees as well.
This course then starts to wrap up managing conflict and change. You will finish the course by learning about human relations in global business and understanding cultures of foreign countries for the purpose of human resources. By taking this course you will learn effective human resource skills for a human resources job at any type of company. So why wait? Start learning today.

SEO Content Strategy Demystified: Coursera, MasterClass, and edX

Coursera Q1 2022: $120.4M Revenue, $38.3M in Losses, 16K Degree Students

Harvard’s Intro to Python: Earn a Free Certificate

BloomTech’s Downfall: A Long Time Coming

15 Best Lisp Courses for 2025

A Decade of MOOCs: A Review of MOOC Stats and Trends in 2021

Udemy Earns More, Pays Instructors Less: Class Central Exclusive

Why Duolingo is Worth More Than Coursera and Udemy Combined

7 Best Free Haskell Courses for 2025

Stanford Medicine Offers Courses with Free Certificate & CME Credit

[2025] 2000+ Free SWAYAM + NPTEL Courses

Udemy’s Fourth Leadership Exit of 2025: CMO Genefa Murphy Resigns

Best CSS Layout Courses for 2025

Open edX Conference 2024: Program & Speakers

[2025] Massive List of Thousands of Free Certificates and Badges

2U Market Cap Falls Below edX Acquisition Price. Google to Blame?

Learning Outcomes

Introduction to the Catering Industry

Food safety in the Catering Industry

FATTOM and the 4C’s in Catering

Terms and Definitions

Lesson Summary

This module introduces the learner to the catering industry, its significance and its different types; along with the importance of food safety to this industry. The key factors and practices that affect the safety of foods prepared and handled during catering are also discussed.

What is HACCP?

HACCP Prerequisite Programs (Part 1)

HACCP Prerequisite Programs (Part 2)

HACCP Prerequisite Programs (Part 3)

HACCP Prerequisite Programs (Part 4)

In this module, you will be introduced to the HACCP food safety system, its history and benefits. Learners will learn about the prerequisite programs that have to be implemented before the application of HACCP such as establishment and facilities requirements, personal hygiene, cleaning , and the control of food preparation operations.

Step 1: Assemble the HACCP Team

Steps 2 & 3: The Product Description and It's intended Use

Steps 4 & 5: The Flow Diagram and On-Site Confirmation

In this module, learners will be introduced to the five preliminary steps that are the foundation of HACCP implementation. Learners will also gain knowledge on how to form the HACCP team, describe products and their intended use, and how to construct a flow diagram and perform an on-site conformation.

The Seven Principles of HACCP (Part 1)

The Seven Principles of HACCP (Part 2)

The Seven Principles of HACCP (Part 3)

This module provides the learner with extensive details about the seven principles of HACCP that have to be applied, along with practical activities on how to implement these principles in the catering industry and how to establish a HACCP worksheet.

HACCP Food Safety System for Restaurants and Other Catering Services - Assessment

In this free online course, learn how to implement the HACCP Food Safety System in your catering establishment.

HACCP Food Safety System for Restaurants and Other Catering Services

This free online course on ‘HACCP Food Safety System for Restaurants and other Catering Services’ will teach you a step-by-step approach to implementing the HACCP system, its preliminary steps and principles in your catering business of any size. You will learn how to establish this system along with its procedures and documents to ensure the safety of food items and dishes being prepared and served in your catering establishment.

Introduction to ISO 45001:2018 OH&SMS

Publication of ISO 45001:2018

Important Terminology in ISO 45001:2018

Learn more about the ISO 45001:2018 OH&SMS standard, its publication, and important terminology used in ISO 45001:2018.

Leadership and Organizational Context

Managing Risk: Opportunities and Support Functions

Operational Controls and Emergency Responses

Learn more about leadership and organizational context related to ISO 45001:2018; how to manage risk, its opportunities and support functions; and effective operational controls and emergency responses.

Monitoring, Measurement and Analysis

Internal Audits and Management Reviews

Continuous Improvement

Learn more about monitoring, measurement and analysis related to ISO 45001:2018;  as well as how to carry out successful internal audits and management reviews; and implement Continuous Improvement.

ISO 45001:2018 Course Assessment

Start this free online course about ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems.

ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems

This free online ISO 45001 course will familiarise you with the Principles of Occupational Health and Safety prescribed by the International Organisation for Standardisation (ISO). New standard ISO 45001 was published in March of 2018, this course will teach you why the ISO has chosen to develop the standard, how the standard works, the potential benefits the standard can deliver to businesses, about the PDCA approach, and more.

History of ISO 9001 Revisions

Process Approach And PDCA Cycle

Context Of Organization And Risk Based Thinking

Reading ISO 9001:2015 is often difficult to understand without having the basic knowledge of concepts discussed in the standard. Some of the basic concepts are Process Approach, PDCA Cycle and Risk based thinking. This module helps you to grasp those concepts which act as a foundation for Quality Management System.

Clauses on Planning of the Quality Management System

Clauses on the Operation of the Quality Management System

Clauses on the Check & Act of the Quality Management System

This module explains the existing auditable clauses of the standard along with all their requirements and guidelines. The clauses are explained in simple terms and with simple meaningful sentences. Auditable clauses are from Clause 4 to Clause 10, and it includes Context of Organization, Leadership, Planning, Support, Operation, Evaluation and Improvement.

Organization Knowledge

Internal Auditing

Management Review

Quality Management System is based on some essential elements. Some of these elements were present in ISO 9001:2008, but ISO 9001:2015 has added one more essential element (management of organizational knowledge), while the other two elements (internal audits and management reviews) are already part of the previous version. However, there are some changes in the latest version to these two elements as well.

ISO 9001:2015 - Quality Management System (QMS) - Course Assessment

In this free online ISO 9001 course learn how ISO 9001:2015 offers a framework for organizations to maintain QMS.

ISO 9001:2015 - Quality Management System (QMS)

This free online Quality Management Systems(QMS) course shows organizations how to maintain QMS according to the ISO 9001 standard. The standard was revised in September 2015 to incorporate some vital changes. This course explains all the clauses and changes to the standard and outlines the basic concepts of the standard to new learners. By taking this course, you will gain expertise, which will make you a valuable asset to companies worldwide.

Introduction to HIPAA

HIPAA Security Rules

Penalties for Non-Compliance

This module on Fundamentals of HIPAA provides comprehensive training on the Health Insurance Portability and Accountability Act of 1996. Participants will learn about HIPAA's Privacy and Security Rules, including key safeguards to protect patient information and ensure compliance. It also offers practical guidance on preventing data breaches.

Fundamentals of HIPAA Law and Its Privacy Rules - Course Assessment

Harness the significance of modern healthcare administrators and privacy officers with this free online course.

Fundamentals of HIPAA Law and Its Privacy Rules

Discover the essentials of HIPAA with our comprehensive free online course. This course will cover the fundamental principles of HIPAA, including patient privacy, security requirements, and compliance strategies, which are perfect for healthcare admins. Gain critical knowledge by enrolling today and empower yourself with the expertise to navigate the complex landscape of HIPAA regulations and ensure the organization adheres to legal standards.

Quality Management System of Medical Devices' Suppliers and Manufacturers

ISO 13485:2016 Important Terminologies

Publication of ISO 13485:2016 and Context of Publication

This module explains the existing relevant standards and regulation for medical devices' industry and enlightens the revision of ISO 13485. It also presents some important terminologies with related definitions as defined by ISO 13485; which are arranged in separate groups. It also covers the comparison of ISO 13485 to FDA 21 CFR Part 820. All mandatory documents required by different clauses of the ISO 13485:2016 standard are also enumerated in this module along with its given clause reference.

Quality Management System Requirements

Management Responsibility and Resource Management

Product Realization – Planning to Design and Development

Product Realization – Purchasing and Production

In this module you will learn the operations of the QMS for a medical devices company. It covers top management requirements and offers ideas to manage resource requirements in the organization. It enlightens the concept of medical devices' product realization. It covers all elements of product realization such as quality planning, customer related processes, design and development, purchasing and production etc.

Monitoring and Measurement

Control of Non-Conforming Product

Analysis and Improvement

In this module, Clause - 8 of the ISO 13485:2016 standard is taught. Clause - 8 specifies the general requirements, management of monitoring and measurement issues, nonconforming product management, data analysis etc. Within this clause - 8, Clause - 8.5 is on improvement which paves out ways for the organization to improve its system, products, and processes through the framework of corrective and preventive actions.

ISO 13485:2016 - Quality Management Systems for Medical Devices - Assessment

In this free online course learn about the requirements of Quality Management Systems for Medical Device organizations and its regulatory aspects.

ISO 13485:2016 - Quality Management Systems for Medical Devices

This free online ISO 13485 certification training course will teach you about quality management systems for medical devices. You will study the ISO 13485:2016 standard, learn how it was developed, and look into the practical steps to company certification on ISO 13485. You will cover the types of available personal certifications and look closely at standard terminologies related to stakeholders, product, QMS, Risk and Sterilization, and more!

Introduction to International Standards for Auditing

How to Conduct Auditing

Competence and Elements of ISO 9001:2015

In this module, you will be introduced to the roles, required skills and the qualification of the lead auditor with their importance in the different sectors. We cover the challenges and the principles of auditing before delving into managing an audit program and assessing the competence and evaluation of auditors.

ISO 19011 Lead Auditor - Course Assessment

Learn how to set up an effective organisational auditing management system in this free online quality assurance course.

ISO 19011 Lead Auditor

ISO 19011:2018 is an international standard that guides the establishment of auditing management systems for organisations. This course provides an in-depth understanding of the role of a lead auditor and explains how they implement auditing principles to create robust auditing systems. We show you how to manage an audit programme to ensure organisational compliance and boost efficiency by determining the competence and credibility of auditors.

Introduction to OSHA 10 Certificate Program

Workplace Safety and Employee Rights

OSHA Personal Protective Equipment (PPE)

Emergency Action Plan & Electrical Safety

The Fundamentals of the OSHA 10 module summarize OSHA's basic safety regulations, focusing on identifying and preventing workplace hazards. Participants will learn about OSHA's role, key safety standards, and the rights and responsibilities of employers and employees, equipping them to contribute to a safer work environment.

Fundamentals of OSHA 10 Program for Industries - Course Assessment

This free online course teaches you the basics of Workplace Safety and the OSHA for ensuring compliance.

Fundamentals of OSHA 10 Hours Program for Industries

The OSHA 10-Hour Program is a fundamental safety training course designed by the Occupational Safety and Health Administration (OSHA) to promote workplace safety and health. It is intended for entry-level workers in construction, general industry, and maritime sectors. The course covers essential topics such as hazard identification, prevention, and control, focusing on recognizing and mitigating common workplace hazards.